Shipping & Returns

Shipping and Delivery Policy

Curerently we ship products Australia wide and to the United States and Canada.  Postage is offered as a flat rate for shipping in Australia.  For shipping to the USA and Canada shipping costs are based on the weight of the total purchase.  Click here to see the shipping weight and costs. 

 

Items purchased from Japoodah are made pursuant to a postal contract.  This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

 

Standard postage to the USA or Canada for:

 *parcels under 500g without tracking are $17.00

 *parcels under 500g with tracking are $24.00

 *parcels up to 1kg without tracking are $34.00

 *parcels up to 1kg with tracking are $42.00

 *parcels up to 2kg without tracking are $57.63 

 *parcels up to 2kg with tracking $64.63

Would you like help estimating your shipping cost?

Japoodah Catcher Bibs are about 200g

Japoodah Reversible Dribble Bibs are about 30g

Japoodah Wet Bags are about 20g

Soother Chains are about 10g

Fresh Food Feeders are about 35g

Returns and Refunds

We do not offer a refund or exchange if you change your mind, but we will gladly provide a refund or exchange if an item has a major problem.  A major problem is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it

  • is unsafe

  • is significantly different from the sample or description

  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

 

If you believe there is a problem with your item, please contact us as soon as you are aware of the fault.  The item will need to be returned to us and, if we deem that there is a manufacturer’s fault, we will happily replace the item for you or refund your money.  The freight costs incurred by you in returning the faulty product will be paid by us. 

 

Our warranty is valid for 30 days from the date of purchase.  Please note, we endeavour to ensure you receive quality products and check all purchased items for faults before we ship them to you. 

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© 2019 by Japoodah ~All rights reserved~ Photography by Tanya Roebig-Irwin